Home Depot did a tremendous job on my kitchen renovation project in 2012 so much so that when my renovation needs for my hall bathroom arose, I did not hesitate to reach out to Home Depot once again.

For my bathroom project, Home Depot contacted out to a company called Romanoff who did the design and completed the job on 2/23/2018 much to my dissatisfaction. The main driving force behind my bathroom re- model project was the desire to replace an old bathtub that had lost it’s finish and was hard to keep clean. So this fact was pivotal and communicated to Romanoff. Romanoff estimated the cost of the job at approximately $9, 500 and that the amount charged to my account.

The job was delayed two days because the bathtub that was ordered kept coming in chipped. Finally the contractors went out to purchase a bathtub and what was purchased and installed was a low quality, low -end, low cost bathtub by a company /brand called Bootz Maui bathtub with terrible reviews and frequent documented problems such as chipping. Read the reviews for yourselves! I am displeased. On a $9, 500 job, I would not expect Romanoff to install a cheap bathtub enabling them to keep their profit margins high. I did not get what I wanted out of this job. I inherited a large bill ($9, 500) and as far as I am concerned I still have a problem with my bathtub which is low quality and prone to chipping.

Customers contract the services of Home Depot and their sub-contractors because they are seen as subject matter experts helping and guiding to reach high customer satisfaction levels. Romanoff tricked me into a low end bathtub because they knew that I lacked the expertise to know any better. I erroneously thought that they had my best interests at heart and not their own profit margins.

I was hoping to receive the same quality Home Depot re-modeling services that I received with my kitchen project but sadly I did not. Please consider having the vendor replace my bathtub for a higher quality one, re-doing the wall tile as a result or discounting the cost of the re-model project.

Regards,
Judith Haughton
[protected]

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